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Versa will not connect

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‎03-03-2019 07:48

‎03-03-2019 07:48

My app updated and now my Fitbit Versa will not connect or sync in the app. So I removed it and try to add it on again and start the setup process over, but now it won't connect to it at all. Please help.

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‎03-03-2019 09:14 - edited ‎03-03-2019 09:20

‎03-03-2019 09:14 - edited ‎03-03-2019 09:20

Hi, try this:

1. Stop the Fitbit app on your phone.

2. Restart your phone and start Fitbit again with BT enabled

3. Put your Versa in the charger and connect it to your computer

4. Go to Fitbit app on your phone and press "Add a device" and start the setup procedure all over again.

Might be that Fitbit is asking to replace your "old" Versa and just press "yes". Good luck!!

If the above does not solve the problem, Factory Reset your Versa before performing the above steps. This brings your Versa back to the "in the box" state and therefore is as such brand new. 

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‎03-03-2019 21:51 - edited ‎03-03-2019 21:56

‎03-03-2019 21:51 - edited ‎03-03-2019 21:56

Edit: dupe reply

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‎03-03-2019 21:56

‎03-03-2019 21:56

Hello, I had this exact same problem. Tried everything- restarting my phone, reinstalling the app, restarting the Versa etc. I went on the live chat and went through the different troubleshooting steps with the rep and even after a factory reset, my Versa wouldn't connect, so the conclusion was that my Versa is faulty. I'm being sent a replacement and I live outside the U.S. Definitely try checking with customer support! 

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