help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa will not go past start up screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2019 18:17

‎01-23-2019 18:17

Screen goes black then attempts to restart with the fitbit logo.  It is constant.  I tried resetting by holding the bottom button and left button but that does not work. 

Best Answer
3 REPLIES 3

‎01-23-2019 18:24

‎01-23-2019 18:24

Have you charged your Versa all the way?

Android and iPhone 6s. Versa, Flex 2, and Zip
Best Answer
0 Votes

‎01-23-2019 18:30

In response to SeleneD

‎01-23-2019 18:30

Yes. I use it on a regular basis. 

Best Answer
0 Votes

‎01-23-2019 19:25

In response to SeleneD

‎01-23-2019 19:25

Yes I did

Have a splendid day!
Bethany Townsend
Bethany.m.townsend@gmail.com
512-975-2426
Best Answer
0 Votes