That's what I thought, when I contacted them by phone to remind them that their website says Samsung S8 is listed as being fully compatible they said it is which contradicts the email, after asking to speak to a manager/ supervisor and being put on hold for a long time he told me that they don't fully understand the problem themselves and they then offered to replace the watch in the hope that it may fix the problem, so as you can see they seem clueless but will not replace the watch until pushed,this is after several communications to technical support. I don't like being lied to, this support team have no integrity or respect for their customers so my advice would be to go with garmin or some one else as you cannot trust them.
