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Versa will not stay powered on even in charger.

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‎01-18-2020 10:04

‎01-18-2020 10:04

My Versa will not stay powered on even when in the charger.  When it does power on in the charger, it immediately goes off if I take it out of the charger.  I have made sure the clock face is a Fitbit provided clock face.  I have cleaned the charging contacts on the charger and the device.  I have tried powering it on regularly and by holding down all 3 buttons.  I have managed to get it to stay on long enough to get it to sync with my phone this morning and it shows to be charged to 100%, but now it won't stay on long enough for that to happen.  The battery is charged 100%, but some times when the power is recycling it shows 0%.  Any help would be appreciated.

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‎01-20-2020 11:01

‎01-20-2020 11:01

Welcome to the Fitbit Community, @lisao66. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa not staying powered and the steps you tried to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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