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Versa will not sync to my Fitbit app

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‎12-28-2018 19:19 - last edited on ‎12-03-2021 11:35 by Moderator Alum

‎12-28-2018 19:19 - last edited on ‎12-03-2021 11:35 by Moderator Alum

My Versa will not sync to my Fitbit app, iPhone 6, not completed a sync since 12/14/18

 

 


Moderator edit: subject updated for clarity

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‎12-28-2018 19:37

‎12-28-2018 19:37

@Mamawjudy Try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair from your phone's Bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions incl pairing
  7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.

Important: you shouldn't be pairing from phone's Bluetooth settings. The trick is to let Fitbit mobile app to pair your versa with the phone. If this does not work, please make sure you don't have other Bluetooth devices paired with your phone (if you do, remove/unpair/forget them), then perform the procedure again.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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