I am at my wits end with fitbit versa, my husband purchased this as a gift for me on our anniversary. He purchased it on 11/23/18. Upon returning home, we proceeded to fully charge the versa and download the fitbit app to my new phone. Once the versa was fully charged, we then began the setup of the versa using the fitbit app. The first problem (one of many) the app took us to the update download which froze on step 1 of 3...connecting, please wait. We waited for 6 hours or more and the app had not changed. We could never get past step one. My husband searched the internet for help or troubleshooting. He was able to locate an #800 for fitbit technical support. He called the number and was able to speak to a technician, who stepped him through several setup methods. None of which helped. The technician believed that there could be a problem with the versa or there could be a compatibility problem with the phone and the app. He recommended we return the versa and exchange it for a second versa which we did the next day. Upon fully charging this second versa, we found this unit could not be recognized by the phone at all. We have even downloaded an app called "fitbit connect" for the fitbit website and are unable to connect using a Macbook Air laptop. We are currently looking at other alternatives to the fitbit brand. We have spent over 20 hours trying to get this versa product do do anything. What a mess!
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