Versa will not sync to phone

[iluvpink962]

I have tried everything to get my fitbit to sync to my phone and nothing has worked. Anybody have any suggestions. I was working fine for about a month and then this happened

Moderator edit: added label

Moderator edit: updated subject for clarity

[SteveH]

I don't know what you have tried so far (hopefully not everything!) but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[iluvpink962]

Thank you I will try those things

[Rich_Laue]

When asking about a problem with a phone, it is very helpful to include the phone model of the phone that is giving problems.

[iluvpink962]

I am sorry. You are correct. I have a galaxy note 8

[SunsetRunner]

Hi, did you change  anything when this problem occurred, like f.i. a new clock face, or the like?