Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa will not sync via Bluetooth or connect to app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

 Hi - I got a Versa app 2 month ago. So far it has been working perfectly. 

Now suddently it has lost the connection. The bluetooth will not connect. 

I have IOS 11.4 on my iPhone 6s. 

I have tried all steps described in other strings:

Restarted the phone

Turned bluetooth off/on.

Restarted the versa a "thousand" times

Removed the fitbit app and reinstalled

Removed my devise from the fitbit app

 

Now it cannot connect to the app, it has been searching for the devise for 30 min now.

 

Really frustrating, as I use the watch a lot for getting notifications, as I cannot have my phone on me all the time. I was so happy with the watch, and now so frustrated and sad, that it is not working. I really rely on this device.

 

HELP!!! anyone knows how to proceed?

 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Oh dear!  I always tell people NOT to remove the device from their account.  Instead (for anyone reading this who hasn't already removed it) the thing to do is to set up your Fitbit as a repalcement device.  Instructions here.  That has exactly the same effect as deleting and re-adding the Fitbit, but if you do it that way, if it fails, your Fitbit is still connected to your account and you have other things you can try.  Once it is disconnected your only option is to get it connected back.

 

However, I appreciate that that won't help in your case... sorry!

 

For you the first step would be to get the Versa back connected to your account.  It may just do this spontaneously if you try again later or in another day or two, but the first thing to do, now that the Versa is disconnected from your phone is to make sure it is also removed from your Bluetooth connections in your phone.  Also make sure that any other Bluetooth devices are out of range or BT is turned off (and obviously BT is turned ON on your phone and you have good internet connection: ideally your phone should be connected to wifi, and not just cellular connection).  Once you have checked all this, try again to reconnect your Versa.

 

If that is still not working, another option would be to try to connect using a different device.  If you have a computer running Windows 10 that has built in Bluetooth you could try downloading the Fitbit app on your computer and setting it up/ adding it back in that way.  Another option would be to try borrowing a friend's phone -- if they also have a Fitbit they will already have the Fitbit app.  Just ask them to log out of their Fitbit account and then you can log into your Fitbit account on their phone and try the set up.  In this case, if your own phone is with you, be sure to temporarily turn BT OFF on your phone.  

 

Once you get it re-set up the syncing issue may spontaneously resolve.  Alternatively you can work on other options to get it syncing.

 

If you continue to be unable to add it back to your account on your own phone, and yu are also not able to add it back in using a different device or a friend's device, then the best thing to do would be to get in touch with Fitbit Customer Support on contact.fitbit.com .  Hopefully they will be able to talk you through getting reconnected, or alternatively explore your other options.

 

Good luck!  Please do let us know how it goes.  I know that once you get used to having your Fitbit do all the things it does, it can be really frustrating when you find yourself without it!

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

Best Answer
14 REPLIES 14

Oh dear!  I always tell people NOT to remove the device from their account.  Instead (for anyone reading this who hasn't already removed it) the thing to do is to set up your Fitbit as a repalcement device.  Instructions here.  That has exactly the same effect as deleting and re-adding the Fitbit, but if you do it that way, if it fails, your Fitbit is still connected to your account and you have other things you can try.  Once it is disconnected your only option is to get it connected back.

 

However, I appreciate that that won't help in your case... sorry!

 

For you the first step would be to get the Versa back connected to your account.  It may just do this spontaneously if you try again later or in another day or two, but the first thing to do, now that the Versa is disconnected from your phone is to make sure it is also removed from your Bluetooth connections in your phone.  Also make sure that any other Bluetooth devices are out of range or BT is turned off (and obviously BT is turned ON on your phone and you have good internet connection: ideally your phone should be connected to wifi, and not just cellular connection).  Once you have checked all this, try again to reconnect your Versa.

 

If that is still not working, another option would be to try to connect using a different device.  If you have a computer running Windows 10 that has built in Bluetooth you could try downloading the Fitbit app on your computer and setting it up/ adding it back in that way.  Another option would be to try borrowing a friend's phone -- if they also have a Fitbit they will already have the Fitbit app.  Just ask them to log out of their Fitbit account and then you can log into your Fitbit account on their phone and try the set up.  In this case, if your own phone is with you, be sure to temporarily turn BT OFF on your phone.  

 

Once you get it re-set up the syncing issue may spontaneously resolve.  Alternatively you can work on other options to get it syncing.

 

If you continue to be unable to add it back to your account on your own phone, and yu are also not able to add it back in using a different device or a friend's device, then the best thing to do would be to get in touch with Fitbit Customer Support on contact.fitbit.com .  Hopefully they will be able to talk you through getting reconnected, or alternatively explore your other options.

 

Good luck!  Please do let us know how it goes.  I know that once you get used to having your Fitbit do all the things it does, it can be really frustrating when you find yourself without it!

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

Thank you so much for your answer.

I found the source of error. My fitbit is also connected to my iPad, as I sometimes uses this to sync. So this was disturbing the bluetooth connection for my phone. Now it is back on, and I am SO HAPPY.

 

 

Best Answer
0 Votes

That's excellent!  I am glad you got it working.  

 

I also sync sometimes with my iPad and sometimes with my phone.  I always have to make sure my iPad's BT is off when I want my phone to sync.  They really only like to sync to one device at a time!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

I had a similar issue but in my case I noticed this morning that the time was out by at least  Half an hour and was unable to correct the error, I tried all the tricks that has been specified to try and reconnect and yes I did take the device off my list which I know wasn’t supposed to happen! But despite my repeated attempts to get the watch to connect with my smart phone  it appears there is no Bluetooth connection only the startup  screen and nothing else!

So I can only assume I’ve got a faulty watch either needs repairing or replacing!

This is so annoying as the watch is less than three months old! Annoying!

Best Answer

This has been happening to me for the last few days and I'm so frustrated. Only step I haven't taken is customer service.

Best Answer

Another thing I recall that seemed unusual was it would not sync at all, it didn't matter how many times you started the process it would flag up red which is worrying. I fear I might have to get in contact with customer services over this and consider it's guaranteed they should either be able to repair it or replace it if the worst comes to the worst?

Best Answer
0 Votes
I contacted them through the live chat. Took 10 mins tops.
She had me unpair through blue tooth, close fitbit app, reboot versa. Then
turn on bluetooth (dont do anything else there) open fitbit app, add
device. My versa got the code and boom!!! I'm back.
Best Answer
0 Votes

yeah i even tried that and all i get is the square dot logo, seems i have an expensive paperweight on my hands! its dumb considering it was bought in may 2018 so is within guarentee!, guess i can try live chat to see what else they can recommend and maybe contact argos for advice too! this is getting more frustrating because i really like the set up on fitbit but right now im wishing i never bothered!

Best Answer
0 Votes
Contact live chat
Best Answer
0 Votes

this SAME thing is happening to me.  I tried everything to "reboot" my Versa won't connect to the app.  It says its searching for it.  I've tried to connect several times and it won't.  This is clearly a glitch in their system.  My versa is less than one month old and it just stopped connecting a week ago.  You spend over $250 and you expect it to work.  Super annoyed customer right now.  I hear the garmin is much better. 

Best Answer
0 Votes
Contacting customer service was the key. No problems since then. Do it!
Best Answer
0 Votes

Thank you you helped me to 

Best Answer
0 Votes

Julia - I replaced my phone.  I was having trouble connecting my Versa to my new phone, until I read your notes.  I realized that my Versa was paired to my new phone, when first trying to connect it with the Fitbit app.  I tried un-pairing the Versa with my phone, then started the connection process with the Fitbit app.  It worked!

 

Thanks for your advice.

Best Answer
0 Votes

Here the same problem!!!!😰🤔

Best Answer
0 Votes