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Versa will not sync

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‎11-13-2018 03:56 - last edited on ‎11-14-2018 09:02 by Moderator Alum

‎11-13-2018 03:56 - last edited on ‎11-14-2018 09:02 by Moderator Alum

I have had my Versa for two weeks and although I love it, it has been quite frustrating because I have spent what feels like, every waking hour trying to get my Versa to connect to Bluetooth and it is just not happening. I feel like I am not getting the full enjoyment of my watch. And what is a force sync?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-13-2018 05:16 - edited ‎11-13-2018 05:17

‎11-13-2018 05:16 - edited ‎11-13-2018 05:17

What phone are you using?  I agree with you - syncing issues are awful!

A force sync is a manual sync, when you go into the app and to the Versa screen and tap Sync Now.

Community Council Member

Helen | Western Australia

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‎11-13-2018 23:51

In response to NellyG

‎11-13-2018 23:51

My phone is a Galaxy S9+ 

I am still looking for a resolution........

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‎11-14-2018 09:03 - last edited on ‎07-07-2025 07:56 by Fitbit Moderator

In response to tdlopez74

‎11-14-2018 09:03 - last edited on ‎07-07-2025 07:56 by Fitbit Moderator

It's great to welcome you @tdlopez74 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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