Versa will not track steps, distance, and floors

[Carny9]

Hi everyone,

I upgraded to the Versa from the Blaze because my Blaze would no longer hold a charge or charge anymore. Is anyone else having issues with the tracking of the Versa? So far, my Versa will not track steps, distance, and floors.

My biggest concern with this is that the estimated calories burned throughout the day is off. I exercise daily, that includes both strength training and running either outside or on a treadmill, and I rely on the estimated calorie burn tracking to ensure I am eating enough throughout the day.

Also, does the Versa not allow a user to use wireless Bluetooth headphones either?

I never had this issue with my Blaze.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Carny9, welcome to the Community.

It's weird to hear that your watch isn't registering your information. Have you tried to restart it? If you haven't, I recommend restarting your Versa by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

After the restart process, test your unit. Now, about your inquiry about the headphones, if you want to add some to your Versa, take a look at the How do I connect Bluetooth audio devices to my Fitbit watch? article and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Carny9]

Hi Alejandra,

Thanks for taking the time to respond.  Prior to your response, I tried restarting the watch, I logging out of the Fitbit app, deleting it, restarting the Versa, then downloading and signing back into the app, and that still not work. I tried removing and doing a fresh install of the Versa, and that did not work either. 

I went through and followed the Bluetooth audio instructions also, I was still having the same issues. I have since returned the Versa and am looking into getting a different smart watch.  Thanks again for taking the time to respond.

Alex

[AlejandraFitbit]

Thanks for the update @Carny9.

I am sorry to hear that you have returned your Versa. If there's anything else I can help you with in the future, do not hesitate to let me know.

Keep the stepping up.