Versa will not turn on after factory reset

[asmartin87]

About 2 months ago, my versa stopped receiving notifications from my phone. It didn't bother me much at first, but I decided to try to fix it this week. After many attempts doing everything suggested on this form to reconnect my notifications, including uninstalling the app and messing with my Bluetooth settings on my phone, I decided this morning to do a factory reset. I used the menu on the Versa to reset it and now it won't turn back on. I've held all the buttons down for 10-15 seconds all the way to 10 minutes and still nothing. It won't even acknowledge it's on the charger. Also, I can't push the buttons while it's on the charger because it wraps around. This is now the 3rd Fitbit device I've had that has given me issues after a few months and I bought this in September of 2018. So disappointed, will likely not buy another Fitbit. Might switch to Apple and get their watch/tracker. 

[SunsetRunner]

Hi, try this: put your Versa in the charger and connect it to your PC and leave it there for at least 2-3 hours and see if it wakes up after that time. Hope so!!

[JuanJoFitbit]

@asmartin87 It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa stopped turning on after trying a factory reset. By the way, thank you for troubleshooting this issue before contacting our forums.

In addition to the information that shared @SunsetRunner, please follow the troubleshooting steps that are listed in this help article.

Keep me posted on the outcome! 

[asmartin87]

Unfortunately, none of these troubleshooting tips helped me, my Versa shows no signs of intelligent life. Is the next step replacement? 

[LiliyaFitbit]

Hi @asmartin87 , thank you for your reply. 

I appreciate all the efforts in trying to resolve the issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can investigate further and provide a solution. Please keep an eye on your inbox for further instructions.

Don't hesitate to get back if you have any questions. 

[LDSHD]

I am having the same problem:  just won’t turn on.  Have you found a solution 

[JuanJoFitbit]

@LDSHD Thank you for joining us in this thread and our Fitbit Community! Regarding the unresponsive screen of your Fitbit Versa, I'd like to provide some troubleshooting steps that have been helpful for this type of issues.

Please follow the steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if it gets back to life.

Let me know how it goes!