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Versa will not turn on

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‎12-23-2018 09:38

‎12-23-2018 09:38

My wife's versa was working slowly after the latest update and froze with the fitbit logo on the screen. It was left on the charger all night, but will no longer turn on.

 

I have tried using another charger. I have tried resetting it, nothing happens. I have tried plugging it into a computer, nothing happens. 

 

I gotta say, it is pretty exciting to deal with this issue right before Christmas, when it was an early gift for my wife... 

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8 REPLIES 8

‎12-23-2018 15:54

‎12-23-2018 15:54

Hi, did you update to the new version with BT or Wifi? Does the Versa turns on when you put it in the charger and connect it to you PC?

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‎12-25-2018 11:17

In response to SunsetRunner

‎12-25-2018 11:17

The update never completed, but I am pretty sure it was through BT. The phone now shows that the Versa needs to update, but it will not connect, as the device will not turn on.

 

Nothing happens when the Versa is plugged in to the charger or connected to a PC. I have tried on two different chargers and both chargers are working fine with my Versa (Not the broken one).

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‎12-25-2018 11:23 - edited ‎12-25-2018 12:12

In response to Anthony0351

‎12-25-2018 11:23 - edited ‎12-25-2018 12:12

Hi, did you do a factory reset, by pressing and holding all three buttons untill you feel a strong vibration and after hearing this release the lower right button? sometimes you'll have to repeat this procedure more than once. If you already did that and nothing happened, then I would advice you to contact Customer Support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs . Good luck and, depite your Versa problems,  Happy Holidays. 

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‎12-25-2018 12:03

In response to SunsetRunner

‎12-25-2018 12:03

My Versa is doing the exact same thing! It’s very frustrating since my too was an early Christmas present.

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‎12-26-2018 17:59

In response to SunsetRunner

‎12-26-2018 17:59

Yeah, holding the buttons does nothing. I will contact costumer support.

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‎12-26-2018 19:25

In response to Anthony0351

‎12-26-2018 19:25

Good luck with contacting customer support. They are the worst.

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‎12-27-2018 10:02

In response to Otillie

‎12-27-2018 10:02

I cannot speak for your dealings with costumer support, but my contact with then went smoothly. It helps that we are still within the warranty time, which I believe is 45 days from purchase. 

 

After about 30 minutes from contacting costumer support, we had a new device being sent to us. Hopefully this one does not have the same problem. 

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‎12-27-2018 10:12

In response to Anthony0351

‎12-27-2018 10:12

I am glad for you. Unfortunately I not for everyone has gone so smoothly.
Happy holidays!
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