Versa will not update - goes back to “downloading” once it reaches “installing”

[Fineliners]

My Versa will not update to 3.0.

i have tried it via iOS (iPhone 6) and Android (Samsung S9) and have the same issue.

Once it reaches 100% on “downloading” it switches to “installing” for a moment and then back to “downloading” and it will keep

doing it until the world ends if I don’t stop it. I let it go on for 4 hours once.

things I’ve taken tried:

restarting the versa (endless amount of times)

updating via both wifi and bluetooth

deleting the app and reinstalling

deleting the versa and readding

just about wits end over this

[Amy2019]

Did you get it fixed? My Versa is doing the same. 

[AlvaroFitbit]

@Fineliners @Amy2019 It's great to see that you've visited the Fitbit Community!

Sorry to hear that your Versa isn't updating. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them and updating the firmware. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[Amy2019]

I  tried this already does not work.

[Fineliners]

This did not work and now I have to readd all my Bluetooth items. Great,

[Amy2019]

Fineliners have you tried doing it on the computer? I haven’t yet. Too agitated now. I bought the Aria2 and I can’t sync it. About to return it and get my money back. GRRR!!!

[SunsetRunner]

Hi, maybe this little guide can be helpfull regarding updating the Versa to the newest Firmware.

[glad501]

The same is Happening to me I hate this this watch is terrible

[Cycles247]

Same problem here.  Any fixes?  I hate this watch.