Versa will not update or sync with my phone anymore

[DebRussell]

No sync since Nov 23 won’t update even on charger. Not sure what to do

[Marrrmaduke]

@DebRussell Phone model, OS?

For now you can try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and force sync.

[JuanJoFitbit]

@DebRussell Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing with your phone. I want to follow up on this issue and would like to know if your tracker is still unable to sync or if the issue got fixed after following the troubleshooting steps that provided my friend @Marrrmaduke.

Looking forward to your response! 

[DebRussell]

good morning,

I did follow the instructions and it did not appear to work. I ended up resetting my tracker to factory resets and had to put all of my info back in. I have yet to get my music in. I don't quite remember how I did it the first time..
Also it appears to be losing tune, right now it is 12:53 on my iphone but my tracker says 12:39

Frustrating

[Marrrmaduke]

@DebRussell If it's losing time then it is not syncing properly. Can you share your phone model and OS (unless you already have and somehow I missed it). Also, which Versa firmware are you on?

[borealis23]

Hello, I had the same issue.  I followed the above instructions and my Versa did finally sync.  However, since I unpaired my Versa to my phone, how do I pair it again to my phone?  Thanks in advance for your help. 

[Morette]

I have had the same issue. It started lastweek. I have uninstalled the app and the Versa from my phone. I've had difficulty reinstalling the device. I managed to successfully reinstall the Versa yesterday, it synced then but not after installation. I have a Charge 1 and have never had an issue.

UPDATE:

Marrmaduke- I did your steps again today to no avail. 

UPDATE 2:

I stand corrected! Your steps worked. I did get it to sync. I will see if it continues. I have not paired it yet. I want to see if it keeps syncing first. Thank you so much for your help!!

[Morette]

Marrmaduke- I did your steps again today to no avail. 

[Morette]

I stand corrected! Your steps worked. I did get it to sync. I will see if it continues. I have not paired it yet. I want to see if it keeps syncing first. Thank you so much for your help!!

[MarcoGFitbit]

Hello @borealis23 and @Morette, have a warm welcome to the Fitbit Community. It's nice to see you too @Marrrmaduke, thanks for all your help. 

@Morette, I appreciate you have taken the time to update your post and let us know the instructions provided by @Marrrmaduke were helpful for you, I'm very glad.

@borealis23, as you have unpaired your Versa from your account, follow these steps to set it up again as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[DebRussell]

I’ve tried all that it’s not syncing and appears to have lost an hour in time. Not sure what to do. 

[Marrrmaduke]

@borealis23 you do nothing. Versa got automatically paired when you forced sync via Fitbit app .😊 Do not attempt to pair via phone Bluetooth settings.

[Marrrmaduke]

@Morette sometimes one has to try several times. my general observation is that usually it's enough to just unpair Versa, reboot versa, toggle Bluetooth on/off and force sync. Sometimes it might prefer phone reboot instead of toggling, but usually reinstall of the app is not needed.

[Marrrmaduke]

@DebRussell let's start from the beginning. What's your phone model and operating system? 

[DebRussell]

i have tried everything and am getting very frustrated. i can't seem to get the phone to find the tracker. it keeps looking and i can 't update anything , it won't sync. This is my 4th fitbit, had a zip, one, blaze and now this versa... so frustrating.

[DebRussell]

i did completely remove it from my phone and I did a factory reset on the device. I then took the app out of my phone, reinstalled it and tried to pair it with with my phone it took about 7 or 8 passwords to get it to pair.. got it on the wifi, the unit is fully charged and it is still erroring. I get the big red X finally got it up and running but it won't accept my cc or my starbucks card on the unit although they are still in my app.
i am getting fed up with this unit. There is something wonky going on with it.

[MarcellaL]

Hello, I have a Versa which I had paired to my iPhone and it worked great until it stopped syncing. I followed all of the steps you had suggested but it still doesn’t work. But you said ‘not ‘ to pair, to force sync. So, how do I force sync please?

This is new for me and I am ready to return it.

 Thanks 

[DebRussell]

I reset the versa again and re installed the app and got it working and then overnight it lost 20 min in time almost making me late again today. There is something wrong with this unit

Sent from my iPhone

[Marrrmaduke]

@MarcellaL if you uninstalled and reinstalled the app, the first time you log in it will ask for all permissions including pairing. At this point it should start syncing by itself. You can force sync by tapping on Versa's icon and scrolling down to Sync.

[Marrrmaduke]

@DebRussell i think at this point, I would reach out to Customer Support for guidance. I'm sorry I couldn't be more helpful.