Versa will not update or sync with my phone anymore

[DebRussell]

No sync since Nov 23 won’t update even on charger. Not sure what to do

[DebRussell]

Nothing is working and my tracker is now running 30 min behind and again I can’t sync there is something wrong with this unit

Sent from my iPhone

[MarcoGFitbit]

Hello @DebRussell, I hope you're doing well, thanks for taking the time to reply. It's nice to see you too @Marrrmaduke, thanks for all your help. 

@DebRussell, I appreciate you have come back and let us know you're still experiencing this issue. I've reached out to our Support Team and it seems you have already created a case with them. At this moment, I would like to suggest you to keep troubleshooting with them as they will be able to provide you more options. 

Thanks for your patience and understanding, I hope you have a great day. 

[DebRussell]

I am unable to get my tracker to work.

[JuanJoFitbit]

@DebRussell I'm sorry to hear that your Versa is still unable to work. I was able to get in touch with our Support team and told me that they reached you via email recently. Did they provide a solution?

Looking forward to your response! 

[Melanne5261]

I’m having similar issues!! It started this past weekend, before that my versa worked great. It would never drop Bluetooth connection and for the past few days I’ve had to unpair, factory reset, uninstall and restarts with the hope it’s resolved only to look and see that my time is not correct and my phone can’t find my device yet again!!! I’m extremely frustrated with this and am ready to ask for a replacement versa at no cost to me since I’ve been a Fitbit owner for years. This process can take an hour or longer and I don’t have that kind of time to keep doing this! 

[skot22]

I have had all these issues since Saturday AM and been trying to get my Versa back from death- but it seems like it's gone.  First time slip. 44 min.  Then no heart rate.  Repaired, reset Versa- now not charging.  Got red 'X' screen once.  Now....Black screen.  Can't even tell if able to charge?? 

Only 6 mos. old.  Had a pebble for 2 years no issues- no this, thanks Fitbit.  

[DebRussell]

I had the same issues! Fitbit is now sending me a new tracker.

Sent from my iPhone

[DebRussell]

All the same issues that I have experienced! I had mine for 9 months. Fitbit is now replacing it for me. I am a loyal Fitbit user and this is my 4th Fitbit started with a one, zip, blaze and now the versa. I hope that they have this resolved because you are not the first that has had this problem either.

Sent from my iPhone

[DebRussell]

They asked me to do a few things and asked what I had done. They have now sent me a replacement. I just hope if its a bug in the hardware that this won’t happen again!

Sent from my iPhone

[Morette]

I'm not sure what to do! I have had my FitBit less than a month. I might
need to return it. Maybe it's a bad batch. I will contact the seller. Mine
syncs sporadically. I have a Charge One and it works fine. Of course it
doesn't have all the bells and whistles the Versa has. This has been a big
disappointment!

[DebRussell]

If you are having problems then contact Fitbit right away. They should replace it.

Sent from my iPhone

[Morette]

Thanks. I just sent them an email.

[skot22]

Update-  after going through steps online, cleaning contacts, etc.-  looks like unit has failed.  Being only 6 mos. old, sending me a new Versa.  Hopefully this one sticks- really enjoy the tracker. 

Good chat & customer service via FB website. 

[Morette]

@DeRussell,
I followed the steps from the FitBit Community site. The fix lasted maybe a
day or two before it stopped syncing again. I've contacted some of my peers
from the community who advised to reach out to FitBit. This is the reason
for today's email.

[Melanne5261]

I’ve had mine about that long as well

Sent from my iPhone