Versa will not vibrate. I have tried everything!

[mbcarbery]

My Fitbit Versa has completely stopped vibrating.  I checked the "motor" using the stopwatch feature.  No vibration.  I can see texts coming through, but no vibration.  I have changed the Vibration setting from Normal to strong & back again... nothing.

I have restarted Versa MULTIPLE times. it doesn't even give me that quick vibration when I do that.  I have unpaired & re-paired. I have disconnected & reconnected it to & from my phone/the app.  Also uninstalled & re-installed the app.

What else can I try?  One of the main reasons I use this watch instead of my Garmin is because of the notification/vibration & alarm feature.  Please help!!!

[Rich_Laue]

Have you checked the Do not disturb setting, 

Through settings have you performed a shutdown? Hold in button to turn on. 

[mbcarbery]

The do not disturb setting is off.  I have gone in and shut down & restarted a few times.  I can't feel ANY virbration - not only with notifications, but in any screen, during shut down, restart, etc..

Got anything else?

😞

[mbcarbery]

Can this be escalated to Fitbit support/ customer service?