Versa will only work on charger

[Jtac]

Greetings, 

As the subject says, I have tried to factory reset, shut down, update, etc to no avail. The versa immediately is unresponsive once off the charging cradle. The devise is approximately 8 months old. 

[SunsetRunner]

Hi, is it possible for you to arrange a new charger? Before you do that, clean the contacts of your Versa and Charger with a soft cotton swab. regards kuzibri.

[Jtac]

Hello, 

This did not solve my problem the device will only remain on while connected to the charger. 

[SunsetRunner]

Hi, them I would strongly advice you to contact Customer Support. Regards kuzibri

[Jtac]

I tried this, to no avail.

[SunsetRunner]

Hi, I will bring your problem under the attention of the Moderator Team. One of them will contact you soon so keep a close eye on your post. Regards kuzibri

Update: already done!

[Ngroves83]

I am also having this problem.

my versa is only 3 weeks old!

did you find a solution? I cannot even reset it, as soon as I remove it from the cradle it turns off and no response??

thanks in advance

[YojanaFitbit]

Hi @Jtac nice to see you around. Welcome to the Community Forums @Ngroves83.

@Jtac Thank you for all the efforts to help your Fitbit Versa, I really appreciate the time you've taken to troubleshoot it.

Have you tried restating the Versa? How old is your Fitbit? Clean the charging contacts on the back of it. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Check this article: Why isn't my Fitbit device's battery charging?

We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. I'd like to know if you're getting the full battery sign after charging your Fitbit. Have you noticed if your charger is loose or maybe not connecting properly? 

@Ngroves83 Thanks for the time you've taken to troubleshoot your Versa. We strive for excellent customer service and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else! 

[Jtac]

I have tried everything listed above to no avail; it is approximately 8 months old. 

[Jtac]

I have tried everything listed above to no avail; it is approximately 8 months old. 

[Jtac]

I have tried everything listed above to no avail; it is approximately 8 months old. 

[Jtac]

I have yet to be contacted by any customer support regarding this issue @YojanaFitbit can you please advise?

Thanks,

Joe