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Versa won't Connect to GPS

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‎04-06-2020 17:21 - last edited on ‎04-07-2021 06:04 by Fitbit Moderator

‎04-06-2020 17:21 - last edited on ‎04-07-2021 06:04 by Fitbit Moderator

My versa wont connect to GPS and if it does, it loses connection and spends a whole run searching. Does not give accurate distance data. 

Have tried the following troubleshooting:

• switching GPS off and on both app and watch

• restarting app, resetting watch

• using different exercise shortcuts

• uninstalled app and reinstalled

• factory reset of watch

 

Can someone please help me?

 

 

Moderator edit: format

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4 REPLIES 4

‎04-06-2020 19:36

‎04-06-2020 19:36

@AlexisKay10 Can you please share your phone model and OS? By any chance are you using Huawei, OnePlus or Honor?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎04-07-2020 19:49

In response to Marrrmaduke

‎04-07-2020 19:49

Why would it matter what phone im using? The GPS on the watch isnt
connecting. Not GPS on my phone.
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‎04-07-2020 21:32 - edited ‎04-07-2020 21:33

In response to AlexisKay10

‎04-07-2020 21:32 - edited ‎04-07-2020 21:33

The watch doesn't have GPS, it has Bluetooth to connect to your phone which has GPS.

 

Turn on Bluetooth for your phone. 

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‎03-31-2021 12:20

In response to NiartPmurt

‎03-31-2021 12:20

I turned on my bluetooth and it still says its connecting. 

 

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