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Versa won’t allow some clock faces to download

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‎09-01-2020 00:25

‎09-01-2020 00:25

I saw a post similar to this with the Versa Lite, but I have followed the advice there and considering that I have the Versa 2, it probably won’t work.

 

I purchased the Versa 2 yesterday and wanted to have a new clock face, but I noticed this message on the majority of the designs:

”To install this clock, make sure that the Fitbit app on your phone and your Fitbit device have the latest update. Learn more.”

Not every clock face has this error, but quite a majority, and I found one that I really loved but it has this error which is a shame. All the default clock faces by Fitbit do not have this message. 

 

My Fitbit app doesn’t display any updates, and the actual app is up to date. My mother (who also got a Versa 2 yesterday) is having the same issue. I believe my Fitbit is connected to my wifi, I have tried disconnecting and connecting it. Also, I have done a normal reset on the actual watch but not a factory reset. 

 

In the “learn more” section, there is a link to a fitbit help page which is “How to install an update” but none of the information there has helped as my app doesn’t even display an update! It’s quite infuriating.

 

What can I do?

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‎09-01-2020 02:34

‎09-01-2020 02:34

UPDATE: I did solve the issue. It turns out that when I connected my fitbit to the app, it didn’t do an update because it wasn’t charging whilst in setup. Here’s what I did:

 

  1. Factory reset. 
  2. Forget the device. Go into your phone settings > bluetooth settings, select the fitbit and forget the device. 
  3. Go back to the fitbit app and add a device.
  4. Select fitbit. For me, this was Versa 2.
  5. Follow setup instructions, including putting the fitbit in the charger. 
  6. Update will come up. Let it update.
  7. Finish setup - fitbit will be updated and ready to use.

I guess I didn’t really need any community help but I wrote this out in case anyone was having the same issues as me. Thanks! 🙂

 

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‎09-01-2020 00:30

‎09-01-2020 00:30

I forgot to mention what version my fitbit is.

In the settings of the actual watch, it says the version is 35.68.9.15.

On my app it says the version is 68.9.15, so I’m presuming that’s the same. 

Not sure if this means it is up to date or not. 

Thanks!

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0 Votes

‎09-01-2020 02:34

‎09-01-2020 02:34

UPDATE: I did solve the issue. It turns out that when I connected my fitbit to the app, it didn’t do an update because it wasn’t charging whilst in setup. Here’s what I did:

 

  1. Factory reset. 
  2. Forget the device. Go into your phone settings > bluetooth settings, select the fitbit and forget the device. 
  3. Go back to the fitbit app and add a device.
  4. Select fitbit. For me, this was Versa 2.
  5. Follow setup instructions, including putting the fitbit in the charger. 
  6. Update will come up. Let it update.
  7. Finish setup - fitbit will be updated and ready to use.

I guess I didn’t really need any community help but I wrote this out in case anyone was having the same issues as me. Thanks! 🙂

 

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0 Votes