Versa won't charge after battery got depleted.

[packattak7]

3 days ago, my fitbit had the home icon on the screen and the battery depleted.  I did a factory reset and put it on the charger, but it wouldn't charge.  I left and came home a few hours later and it charged to 82%.  I woke up this morning and it was down to 6% so I put it on the charger.  It will not charge.  It looks like it is charging, but it will not go any higher than 6%.  I tried a hard reset and factory reset, but now I can't get it to pair again because it isn't over 25%.  I've tried different outlets and charging blocks. nothing is working.  it still looks like it is charging, but doesn't actually charge.

Moderator Edit: Clarified Subject.

[anishmohandas]

I had a similar issue with my Versa. Battery was malfunctioning. I contacted Fitbit support and they promptly sent me a replacement Versa as my warranty was still valid. I suggest you to contact Fitbit support team. They have a very reliable team. Would definitely help you.

[packattak7]

That’s what I’m afraid of. It’s out of warranty 😕

[MarcoGFitbit]

Hello @anishmohandas thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @packattak7, I hope you're doing well.

@packattak7 I appreciate you have taken the time to share your experience with us and for letting us know the troubleshooting steps you've tried so far. At this moment I have reached our Support Team and it seems you have already created a case with them. In case you have any other doubt or inquiry, feel free to reply to them, I'm sure they will be more than happy to assist you further. 

Thanks for your patience and understanding, have a great day.

[packattak7]

Marco,

I believe you may have been the person I was chatting with and got disconnected.

Unfortunately, I was told it was defective.  I am very disappointed that a FitBit I've had for 13 months that I paid $230 is garbage.  I was offered 25% off, but to be honest, I don't know that I want to pay more money for another FitBit to have it die a month out of warranty again.  

[MarcoGFitbit]

Hello @packattak7 I hope you're doing well, thanks for taking the time to reply. 

We really appreciate our members's feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and your insight is very helpful to reach that end. I sincerely apologize for the inconveniences this situation has caused you but please remember that we do not expect these kind of issues to affect our devices, which is why that every Fitbit device comes with a limited product warranty.

In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks again for your patience and understanding, have a great day.