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Versa won’t charge and got hot

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‎06-18-2019 09:21 - last edited on ‎06-19-2019 07:05 by Fitbit Moderator

‎06-18-2019 09:21 - last edited on ‎06-19-2019 07:05 by Fitbit Moderator

I bought my Versa October 1, 2018. It worked great until last week. Now when I put it on the charger, it won’t charge. Won’t turn on, nothing. I can feel that it is warm after being on the charger so I’m sure it’s not the charger. I’ve tried all the troubleshooting suggestions, still nothing.

 

 

Moderator edit: updated subject for clarity

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‎06-19-2019 06:56

‎06-19-2019 06:56

@Chris0122 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since your watch got hot when charging it, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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