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Versa won't charge at all

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‎08-12-2019 18:21 - last edited on ‎08-13-2019 10:07 by Fitbit Moderator

‎08-12-2019 18:21 - last edited on ‎08-13-2019 10:07 by Fitbit Moderator

I purchased this watch for my daughter for Christmas.  It has not been holding a charge and now won't do anything.  It won't take a charge and it's completely dead.  I don't think 8 months is a very long life for a watch that costs as much as it did.  She loves it, but I'm not impressed.  Definitely won't be purchasing anther Fitbit doesn't do right by this one.  I even purchased a new charger hoping that was the case and that did nothing either.  It has had regular use and nothing major has happened to it.

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 00:25

‎08-13-2019 00:25

Hi @Molly772  I have flagged a moderator to  ome and help you

Community Council Member

Helen | Western Australia

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‎08-13-2019 10:06

In response to NellyG

‎08-13-2019 10:06

@Molly772 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Versa since it won't turn on or take a charge even though you have tried a new charger. I totally understand how frustrating this is for you.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge the Fitbit Versa again for 2-3 hours and see if it comes back to life.

 

Thank you for your help @NellyG.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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