Versa won't charge at all

[edb84]

my phone updated . I noticed the blue tooth was off. I turned it back on my fitbit needed charge. I put on the charger and it wont charge what so ever. I then checked the app on my phone and it say no device?!  Anyone know how to fix it?

Moderator edit: format

[N8teGee]

Hi @edb84, welcome to the community.

Have you tried restarting your Versa by following the steps here? 

[JuanJoFitbit]

@edb84, welcome to our Fitbit Community. Regarding the charging issue that your Versa is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after trying the restart process that @N8teGee shared.

In addition, please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest.

Keep me posted.

[edb84]

Hi it wont even turn on or charge. I tried everything listed to try and it's not working. . I've been trying to get it to turn on all weekend. I ho on the app and it says No device.  .I'm stumped.

Hello,

I did try the steps before posting. and nothing worked 

Moderator edit: merged reply

[JuanJoFitbit]

@edb84, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.