Versa won't charge at all

[Amylouise_p]

My fitbit has all of a sudden stopped working for no reason. I have tried the online recommendation and still nothing. It won't charge at all and just showing a black screen. Its 2 years old, but I would honestly expect a watch of that value to last longer then that. 

Moderator Edit: Clarified subject

[ARORASAHIL]

my versa is not starting up and not charging. tried all hacks given online. its only 1.5 years old versa

[sunshinerain]

My Versa's battery started to drain after updating the firmware and then the next day it went dead and I went to charge it again for about 2 hours. It was 100% and within a minute, it dropped to 88% and then 81% and suddenly, it just went to 0% and refused to charge after that. I have contacted help desk but the solution provided by them was not helpful at all. Tried different method to charge and i bought another charger to try as well in case it is the charger's issue and I clean the charging point. Unfortunately, my warranty expired 2 months ago. Fitbit is unable to give me a replacement after the warranty period. Anyone have got any solution that works? 

[LizzyFitbit]

Hi @Amylouise_p, @ARORASAHIL and @sunshinerain. A warm welcome to the Community.

@Amylouise_p and @ARORASAHIL, thanks for letting me know about your watches and the steps tried prior posting. While you mentioned to have tried the tips found online, please make sure to have exhausted the troubleshooting tips described in this help article. Additionally, may I know if the green light on the back is blinking? Also, do you feel a vibration when pressing the left button?

@sunshinerain, thanks for your efforts while working on your watch, as well for contacting our Support team. I'm sorry that you've gone through this situation. Our team constantly works on our devices based on the feedback posted in the forums, and your comments won't be the exception. Since our team has access to your case, please keep an open communication with them so you can receive more details about their resolution.

By the way, I've moved your posts to this new thread so you can have more chances to keep our forums organized.

Keep me posted.

[ARORASAHIL]

thanks for reply. my Fitbit is not showing any green light on the back and also I can't feel a vibration on pressing the left button. 

[sunshinerain]

Thanks @LizzyFitbit for your response. I had a chat with Nineveh previously who said that she will send me a link to get a replacement even though I had mentioned that it had passed the warranty period and would like to seek an exception especially the issue arises after updating the firmware. However, on the same day, she sent me an email saying that there was a confusion as she realized that it has passed the warranty period. I am not quite sure where the confusion was as I did mentioned that it has passed the warranty period. Obviously, she did not read all my messages. I replied her and told her to check because if it is due to update of the firmware, it will not be my issue and since she promised a replacement, shouldn't Fitbit honour it? I will definitely not update the firmware if I knew my battery will starts giving me problem after that. I thought she would be checking but apparently she replied me saying that she hope that the update of the firmware will resolve my issue. I almost dropped dead. I thought she will be checking. Or is there any ways to update the firmware for a 0% battery Versa? If there is, do let me know. She kept telling me that she has got good news for me which is I can purchase a replacement at the authorized retailers. Do you think if I am not aware of where to get one, I can own one right now? Utterly disappointed with the response and how the help desk handle issues. For something that cost so much but lasted for merely 14 months, would you buy it again if it were you? 

[LizzyFitbit]

Hi @ARORASAHIL and @sunshinerain. It's great to see you here again.

@ARORASAHIL, thanks for getting back with the requested information. Because your Versa is still not responding even after trying our troubleshooting tips, I've asked our Support team to create a case on your behalf so you can receive further assistance via email. Just take in mind that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@sunshinerain, thanks for sharing detailed information about your interaction with our team via chat. I'm sorry for the experience that you've had with them and please know that your feedback will be passed along so we can continue improving our products, services and overall Fitbit environment. I've gone ahead and contacted our team to update your details so they can review your case and provide you with more information. Please keep an eye on your inbox.

I'll be around.