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Versa won't charge even after purchasing a new charger

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‎06-10-2021 07:50 - last edited on ‎06-11-2021 06:13 by Fitbit Moderator

‎06-10-2021 07:50 - last edited on ‎06-11-2021 06:13 by Fitbit Moderator

Hi my Versa stopped charging.  I also purchased a new charging cord and nothing.

 

 

 

Moderator Edit: Clarified subject

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‎06-11-2021 06:16 - edited ‎08-29-2023 10:15

‎06-11-2021 06:16 - edited ‎08-29-2023 10:15

Hi there, @Gigi2021. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa by buying a new charger. 

I've seen you reached out to our Support Team after posting here and they've helped you with this matter. If you have any questions regarding the outcome of your support ticket, please feel free to update it so our team can continue assisting you.

Maria | Community Moderator, Fitbit


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