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Versa won't charge even after purchasing a new charger

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‎08-30-2021 15:07 - last edited on ‎08-30-2021 16:53 by Fitbit Moderator

‎08-30-2021 15:07 - last edited on ‎08-30-2021 16:53 by Fitbit Moderator

My Versa stopped charging all of a sudden, I put the watch on the charging dock, I saw the red battery on the watch screen, then all of a sudden it stopped charging, and got very warm.  I cleaned the pins on the watch and the charging dock, still would not charge.  I then went and purchased a new charging dock thinking the one that I had broke or stopped working.  The watch has been on the new docking station, but is not charging, and not getting any signals.

 

 

Moderator Edit: Clarified subject

 

 

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‎08-30-2021 17:02 - edited ‎08-19-2023 07:25

‎08-30-2021 17:02 - edited ‎08-19-2023 07:25

Hi there, @linnygal95. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since your Versa is getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

Maria | Community Moderator, Fitbit


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