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Versa won’t charge nor turn on

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‎07-07-2020 15:08 - last edited on ‎08-20-2020 06:55 by Fitbit Moderator

‎07-07-2020 15:08 - last edited on ‎08-20-2020 06:55 by Fitbit Moderator

I have held down the buttons for ten seconds however it will not turn on nor will it charge. I’ve read through the forums with no resolution any help is appreciated.

 

 

Moderator edit: updated subject for clarity

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‎08-20-2020 06:55

‎08-20-2020 06:55

Hi @TiffyH, it's great to see you in our Fitbit Community. Regarding the charging issues that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email and phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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