help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won’t charge or turn on after reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-10-2019 03:17 - edited ‎11-10-2019 03:58

‎11-10-2019 03:17 - edited ‎11-10-2019 03:58

Hi
i believe my watch died yesterday but I could have sworn I charge it so I went ahead and charged all day. When I got it at night it won’t turn on so i did the 3 buttons and It vibrated and I let go of the buttons but won’t do anything else. It’s not turning on. Is the charger faulty or is it the watch? Help!!! I don’t think I’m in warranty anymore. I honestly don’t know. Please advice on what to do next. 

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎11-10-2019 07:37

‎11-10-2019 07:37

Try a Restart and do it several times if necessary.

Best Answer
0 Votes

‎11-10-2019 08:03

In response to SunsetRunner

‎11-10-2019 08:03

@SunsetRunner How you do a restart if it won't turn on?

Best Answer
0 Votes

‎11-10-2019 08:15

In response to MarkMM

‎11-10-2019 08:15

If you are following the Restart instructions I gave you and nothing is happening, then contact Customer Support.

Best Answer
0 Votes

‎11-10-2019 08:18

‎11-10-2019 08:18

I have the same issue. Device won't turn on, reset doesn't do anything. Battery was at least 50% and  Versa charger does not recognize device. 

Best Answer
0 Votes

‎11-10-2019 10:18

In response to MarkMM

‎11-10-2019 10:18

Holding the 3 buttons down for like 12 seconds until the Fitbit logo comes on and then letting go of the bottom right one immediately when logo disappears. Hold the two buttons until you get a strong bus then let go of all buttons. Mine got stuck after this. Nothing happens

 

Best Answer
0 Votes