Versa won't charge or turn on

[Spescott]

My versa won't charge, turn on, it's not doing anything, just got a new phone same number etc, did not sync it and now won't do anythin..please help!

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, which phone are you using now? With a new phone, even with the same number, the setup of the Versa to this new phone needs to be done all over again. On the other hand, the issues of the Versa you mention, are seperate from the new phone. Try restarting your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If this procedure solves your problems, setup your Versa with your new phone and sync it. 

[JuanJoFitbit]

@Spescott Welcome to our Fitbit Community! I'm happy to assist you with the charging issues that your Fitbit Versa is experiencing.

In addition to the great troubleshooting steps that shared @SunsetRunner, I'd like you to try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it if you already tried it.

Let @SunsetRunner and me know how it goes! 😀

[Boop5]

I have a versa and it's less than a year old. It stoped working and won't charge.  I have been emailing fitbit and

 tried all they said. I haven't heard from them in two days.  anyone else had the same problem?  Very disappointed. 

[JuanJoFitbit]

@Boop5 Thank you for joining us in this thread and our Fitbit Community! I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they contacted you via email. Was a solution provided?

Looking forward to your response! 😀