help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't charge or turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2019 19:17

‎06-23-2019 19:17

All of the sudden in the middle of the night, my Versa turned off. This morning, I tried charging it and nothing happened. I changed plugs, and even tried a completely different charger. Nothing worked. I tried holding down all 3 buttons and left button and bottom right button. Nothing! 

Please advise me on how to get my Versa to work again! 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-24-2019 08:28

‎06-24-2019 08:28

@Nikkiw100808 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try one more workaround that has been helpful for this type of issues. Please clean the contacts of your watch with a cotton swab in order to remove any dust that the the contacts accumulate. After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes