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Versa won’t charge or turn on

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‎06-25-2019 08:16

‎06-25-2019 08:16

I followed steps online to complete a factory  reset on the device  and now it won’t turn on and has a black screen. I’ve had the device about 3 weeks now. I want a replacement device or steps in how I can get the device working again. I’m so frustrated. I left it charge all day while I was in work and came home it was still a blank screen and won’t turn on. Not what you expect after three weeks for such a pricey product 

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‎06-26-2019 05:36

‎06-26-2019 05:36

@Tillyshamsaee welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have troubleshooted this issue before contacting our forums.

 

Please try the steps that are listed in this help article. This article my contain some steps that you already tried but you can skip them and proceed with the rest. After this, charge your Versa for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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