Versa won't charge or turn on

[BeckyGalloway]

My versa last week was losing time and kept saying the battery was low. So reset it hoping that would fix it but didn't. Now it is completely dead and wont turn on even when i have left charging for 48 hours. Im devastated as love using it. Can anyone help?

Moderator edit: update subject for clarity

[JuanJoFitbit]

@BeckyGalloway welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[Sharonhn]

Mine has done the same. Loosing power over last week and then suddenly today turned off and won't turn back on. Charging not helping 

[BeckyGalloway]

Have tried them all and still wont turn onSent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Sharonhn I'm sorry for the late response. However, since your Fitbit Versa won't turn on even though you have charged it, I'd like you to try the troubleshooting steps that are listed in the article that I shared in my previous post.

@BeckyGalloway thank you for getting back and trying the steps shared above. Since the issue persists, I was able to get in touch with our Support team and was told that they assisted you. I'm glad to hear that a solution was provided and you will be back on track soon. Don't hesitate to get back if further assistance is needed.

I'll be around if any question arises!