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Versa won’t charge or turn on

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‎04-30-2020 12:24 - edited ‎04-30-2020 12:37

‎04-30-2020 12:24 - edited ‎04-30-2020 12:37

  • My Fitbit versa was low on battery, I put it on charge and checked it was charging, which it was. Came back to it 15 minutes later and it’s dead and won’t turn on. Please help!!! I have already tried a factory reset and plugging it in to a different usb charger
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‎05-01-2020 14:33

‎05-01-2020 14:33

Welcome to the Fitbit Community, @Sarahhasversa.

 

I am sorry to hear your Fitbit Versa won't charge or turn on. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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