07-21-2020 15:33
07-21-2020 15:33
My versa will not charge or turn on. The battery died a few days ago and I left it on the charger for 8+ hours and it didn't charge at all. The first day after doing this the screen would not do anything when you pushed the buttons. Now when you push the left and bottom right buttons it will flash the dead battery signal, but when you put the versa on the charger it does not charge the watch (even when left on the charger for multiple hours - attempted this multiple times), nor does it flash any other symbol. The outlet and wall port work just fine, and I have tried the watch on a different versa charger and it still won't do anything.
07-27-2020 17:16
07-27-2020 17:16
Welcome to the Fitbit Community, @mwermund.
I am sorry to hear your Fitbit Versa won't charge or turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?
Looking forward to your response.
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