Versa won't charge or turn on

[PTAN1]

My Versa has stopped working. I charged it night before and yesterday it was dead. This is the 3rd watch I have had, its been replaced before

 I have tried all resets etc but it is completely dead

Moderator Edit: Personal info removed

[MarreFitbit · Accepted solution]

Hi there @PTAN1, welcome to the Community Forums.We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for troubleshooting your Versa prior to posting here. 

When you performed the restart on your watch, did you feel a vibration? If you didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Looking forward to your response.

[PTAN1]

Hi, I have tried all of the above, fitbit is completely dead.... Won't come on, tried several USB connections, tried holding down buttons... Nothing. Was purchased is July 2018, so does that mean out of warranty. This is the 3rd replacement I have had, cost me £200 so would expect it to last much longer... 

[MarreFitbit]

Hi there @PTAN1, I appreciate you had followed the tips and recommendations provided above. I understand where you're coming from, thanks for your feedback as it helps us to keep improving.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.