Versa won't charge or turn on

[SunsetRunner]

Hi

I have a pretty new versa 3 smartwatch. Few days ago, battery finished, I attached it to it's charger, but unfortunately, it's not charging and also not turns on. 

The things I tried, I hold left key, hold left key and right bottom key, and also hold all keys for 20 seconds, nothing happened. No logo showed up.

Please tell me what should I do?

Thanks

Moderator Edit: Clarified subject and updated label

[Guy_]

Hi @SunsetRunner - this is quite a common occurrence and in all probability your watch is fine. It may simply need proper cleaning or a new charge cable, see what to do in this link How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[SunsetRunner]

Thanks. The charger and the watch are pretty new. 1 year old, I guess. Both of them are completely fine without any damage. The charger pins are also cleaned. Still no luck.

[Guy_]

@SunsetRunner- you could try a different power supply. But it will almost certainly be the charge cable. One of the pins will be different, or possibly the back of the watch hasn't been cleaned with rubbing alcohol.

[SunsetRunner]

I attached the charger to computer, to my mobile adaptor and to multiport charger, none of them worked. 

Both watch and charger cleaned by alcohol. Still not worked.

[Guy_]

@SunsetRunner- the charger shown in the photo is not for a Versa 3. This may explain why it's not charging.

[SunsetRunner]

Maybe I'm saying it's model wrong, this is the watch. One left button and two right buttons.

[Guy_]

@SunsetRunner- that is a Versa original which matches the charger in the photo. 

In which case did it get wet or was a factory reset done or a firmware update?

[SunsetRunner]

Sorry for the confusion. Ok, no wet and no factory reset and no update. I was using this normally, few days ago battery finished, and I started charging it, but it was not getting charged.

[Guy_]

@SunsetRunner- there could be another explanation that the screen has stopped working.

To verify this, try syncing the watch with the Fitbit App to see if it connects and if it does what battery level is shown [note the time when it was last updated].

I will move your post to the "other Versa watches" forum at some point to avoid confusions.

It would also be good to edit [click the 3 dots] your original post and change Versa 3 to Versa.

[SunsetRunner]

Thanks : ) The app can't connect to the watch. The last sync was Nov 20th. Because I sync it manually every week. But now can't sync it, because the watch is not working.

[Guy_]

@SunsetRunner  - thanks for the info and troubleshooting, have a chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They might have some more suggestions.

If it is outside warranty, a Versa 2 is quite close in operation and probably on offer currently.

To be prepared it is a good idea to make a note of any clocks or apps names and any special watch or app settings you use before the information is forgotten or lost.

[LizzyFitbit]

Hi there, @SunsetRunner. @Guy_ Thanks for your great help!

@SunsetRunner I've moved your post to the Other Versa Smartwatches board so we can keep the forums organized. Thanks for the details provided, the pictures as well as every step tried prior to posting. I'm sorry you've had this experience with your watch. I've gone ahead to review your details and it seems you already have a case created with our Support team. Your case is in good hands, so please keep an open communication with them.

[grey_]

Hi, what if a factory reset was done?

[LizzyFitbit]

Welcome to the Community Forums, @grey_.

Thanks for joining this thread. Because the factory reset will remove all the data, apps and clock faces installed on your watch, I'd recommend setting it up as a new device with the following steps:

1. Forget your Fitbit device from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Fitbit device and follow the on-screen instructions.

[Kccooke]

I am unclear on why trying to restart a deaf device is the only answer. Mine has started to do the same thing, which is, nothing. Won't charge. Won't restart. Wont respond to anything.

[LizzyFitbit]

Welcome to the Community, @Kccooke.

Thanks for joining this thread and sharing the steps that you've tried prior to posting. Before anything else, let me clarify that the suggestions posted in this thread were shared as part of the troubleshooting described in the Help Site, and because they have worked for other members. I'm sorry if this caused any inconvenience and appreciate your feedback.

I went ahead to review your details and it seems you already have a case created. Our Support team has access to all your information, so please reply back to them if you have any questions about your case.