Versa won't charge/turn on

[TJ69Cuda]

Got this Versa for Birthday/Father's day present last year. Has been perfectly fine until a couple days ago. It was at 100% charge. Took it off the charger and put it on in A.M. and about 3 hrs. Later noticed that the display  was getting dim. An hour later it was dead. Put it on the charger when I got home, but it never charged, lit up or anything again. Left it off the charger till yesterday. Thought I'd try charging it again, so put it on the charger overnight. Got some backlight haloing, but no display face or numbers. Is it still possibly under warranty? What should I do next?

Moderator edit: subject for clarity

[LiliyaFitbit]

A warm welcome to the Community @TJ69Cuda.

Thanks so much for taking the time to troubleshoot the issue you're experiencing with your Fitbit Versa which you received as a present last year. Our Support team will be glad to review your warranty options, however I would like to help you resolve the issue first. I recommend trying the troubleshooting steps including a restart from this help article: Why isn't my battery charging on my Fitbit device?  

Let me know how it goes! 

[TJ69Cuda]

Thank you for the reply. I have tried everything that you suggested and everything else I could find online about issues with the Versa. After exhausting many efforts with this thing I have come to realize that I believe the display has gone bad. I am pretty sure now that the battery is NOT the issue. I believe the display is defective because after cleaning the terminals with alcohol and recharging, and trying to shut it down and or restart it, I can push any of the three buttons and all I can see is a blue halo around the perimeter of the face which illuminates for the same amount of time as was set for originally. It then goes black again until I push a button again. The longevity of this Versa is very disappointing for what the thing cost. I believe it lasted approx. 14 months. Just long enough to be out of warranty. (My wife inquired and got the original recipt). At that rate, I definitely don't see myself purchasing another for myself or anyone else if that's all the longer it will last. I was excited when I got it, and liked it very much, but now feel like my wife wasted her money buying it for me. Thanks for listening anyway.

[LiliyaFitbit]

Hi @TJ69Cuda, thank you for your reply. I am sorry for the delayed response. 

Thanks so much for taking the time to troubleshoot the issue with your Fitbit Versa. I appreciate the additional details and totally understand how you are feeling as your wife purchased this device for you as a gift and you liked it very much. Thank you for letting me know that your wife got the original receipt. Since the issue persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? Be sure to keep your app up-to-date. In order to update your app you can follow the steps provided here.

Let me know how it goes, I'll be around!

[TJ69Cuda]

Before Pushing a ButtonAfter Pushing a ButtonHi LiliyaFitbit, Maybe I didn't explain well enough. I cannot do the factory reset due to NO DISPLAY. I tried to explain that all I can see, (to know the watch itself is still alive), is better explained as 2 illuminated thin stripes 1 on the left and 1 on the right of the face kind of like a halo, with black in the middle. No logo will illuminate or any wording for that matter. I tried to do the reset anyway counting the seconds, but as you say, releasing of the bottom right button is critical, so trying to reset without being able to see the Fitbit logo is almost impossible. It took some doing, but I attached photos so you can see what I have. Any other Ideas of how to get the display back or if the watch is a lost cause would be greatly appreciated, Thanks.

[zyuzin74]

Hi. I’m experiencing this exact same issue. I’m curious to see what resolution Fitbit provides you with.  

[LiliyaFitbit]

Welcome to the forums @zyuzin74. Thank you for your reply @TJ69Cuda . 

@TJ69Cuda thank you so much for your efforts to do a factory reset and sending photos. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and provide a solution. Please keep an eye on your inbox for further instructions.

@zyuzin74 thank you for joining the conversation and sharing that you're experiencing the same issue with your Fitbit Versa. I would like to confirm if you've tried already to resolve the issue by restarting your device, trying to charge it and following the steps to do a factory reset? 

Please keep me posted.

[zyuzin74]

I seem to be having the same issue with my Versa as a lot of other people. The other day my screen slowly started going out and now it’s completely black. I’ve tried all the suggestions in other posts. I’ve tried the restart I’ve tried cleaning the charger. Nothing is working! 

Any other tips for getting this fixed?

[zyuzin74]

Yes - I’ve tries restarting, charging, and cleaning. The screen will not turn on. I’m missing getting my steps in. 

[LiliyaFitbit]

Thank you for your reply @zyuzin74.

I've moved your posts in one thread to keep the Community more organized. I appreciate your troubleshooting efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[SunsetRunner]

Im having exactly the same problem with my Fitbit. It’s now about 14 months old!! I was wondering what the outcome was??

[zyuzin74]

There resolution was “buy a new FitBit”. They didn’t help repair my existing device at all. 

[Chübr]

I bought the Fitbit versa for my Mom as her birthday gift.

On unboxing it, she discovered the versa does not charge out of the box.

We have tried all the solutions listed here on your website but to no avail.She has not enjoyed the Versa one bit due to this problem. My mom is in Nigeria.

As I am writing, the battery was bellow 10%, hence, have switched off the versa pending your intervention.

Thanks,

Regards,

OBED Chinwuba