Versa won't charge, won't turn on

[cmventura]

I first noticed that the clock isn't showing. Then it did, but very laggy. When I swipe, it also lags. So I tried a restart. Clock wasn't showing again.

After maybe a few more restarts, my Versa kept on restarting on its own!! I then attempted a factory reset- held 3 buttons, released bottom right button when the logo disappeared, released 2 other buttons after vibration. AND THEN IT DIED! It now won't turn on, won't charge, won't reset. 

Please help. 😞

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there @cmventura, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. I know that it's very important for you to use it during your workouts. I'll be glad to give you a hand with this.

Please restart your watch again by following these instructions.

In case that your Versa doesn't respond neither vibrates during the restart process, try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

If that doesn't help, my best recommendation is to chat with our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

Hope that helps.

[cmventura]

It's not working anymore and I've been advised it's past warranty period so it won't be replaced. Lasted only for 2 and a half years. Disappointing.

PS. I upgraded to Versa 3. Now have an issue with Alexa.

[YojanaFitbit]

Thank you for getting back, @cmventura. I'm sorry to see that your Fitbit Versa is no longer responding. I understand how you must be feeling. 

It's great to know that you've upgraded to Versa 3. About the issue that you're reporting, before anything else I'd like you to make sure that the mobile phone you're using meets the requirements listed here to operate properly with the Fitbit app. 

I recommend logging out from the voice assistant and then restarting your Versa 3 once again. To disconnect Alexa:

1. From the Today tab in the Fitbit app, tap your profile picture > your device image.
2. Tap Voice Assistant > Amazon Alexa > Logout > Log Out.

Note: The microphone in your watch only turns on when you activate it, for example by opening a voice assistant app. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Once you've tried the steps above, try testing your voice assistance once again. For more information, see How do I use a voice assistant on my Fitbit smartwatch? 

Hope that helps.