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Versa won't charge

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‎03-20-2019 10:30

‎03-20-2019 10:30

Hello, 

My Versa won't charge. It's the cradle and the display indicates that it's charging, but the battery life isn't increasing. I've restarted the Versa, and I've tried plugging into another power source. No luck. Any suggestions?

Thank you 

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‎03-20-2019 10:33

‎03-20-2019 10:33

Hi, contact Customer Support and ask for a battery test. 

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‎03-22-2019 13:26 - last edited on ‎05-13-2025 11:18 by Fitbit Moderator

‎03-22-2019 13:26 - last edited on ‎05-13-2025 11:18 by Fitbit Moderator

It's great to see you around @eisiam and @SunsetRunner thanks for the input.

I appreciate all the efforts in trying to fix this battery issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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