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Versa won't charge

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‎09-24-2021 13:46 - last edited on ‎09-24-2021 19:04 by Fitbit Moderator

‎09-24-2021 13:46 - last edited on ‎09-24-2021 19:04 by Fitbit Moderator

My fitbit is not charging when connected to the charge it comes on and shows that it is charging but after leaving over night it says 0%  ... the fitbit only comes on when attached to the charging port..what is happening..could it be the charging port..I connect to my computer.

 

Moderator Edit: Clarified subject

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‎09-24-2021 19:10 - edited ‎08-11-2023 04:57

‎09-24-2021 19:10 - edited ‎08-11-2023 04:57

Hi there, @monlov. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

To figure out whether it's the charging cable, please follow the steps provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-24-2021 19:10 - edited ‎08-11-2023 04:57

‎09-24-2021 19:10 - edited ‎08-11-2023 04:57

Hi there, @monlov. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

To figure out whether it's the charging cable, please follow the steps provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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