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Versa won't charge

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‎07-21-2018 21:45 - last edited on ‎07-23-2018 09:44 by Moderator Alum

‎07-21-2018 21:45 - last edited on ‎07-23-2018 09:44 by Moderator Alum

Hello all, I have tried everything to get my Fitbit Versa to charge but it wont! How do I get a replacement?

 

 

Moderator edit: subject for clarity

Versa- Ionic- Charge- Charge HR- Charge 2- Blaze
Alcatel Revvel (Android 7.0)

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5 REPLIES 5

‎07-21-2018 21:54

‎07-21-2018 21:54

Hello @Israelarreola11

Versa manual

Have a look in the manual above and make sure your charging it correctly. I charge mine off of the USB port on my computer. 

 

Also click on the blue link in my signature if you need to contact Fitbit and talk to a customer representative. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-22-2018 14:10

‎07-22-2018 14:10

Have you tried cleaning the contacts?

KC | Texas
One, Charge HR, Charge 2, Versa | Galaxy S9 Plus
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‎07-22-2018 14:11

In response to swim4lifekac

‎07-22-2018 14:11

Yes I have done all of the procedures naked on the Fitbit website

Versa- Ionic- Charge- Charge HR- Charge 2- Blaze
Alcatel Revvel (Android 7.0)

Did I solve your issue? Vote my comment as solution!
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0 Votes

‎07-22-2018 14:15

In response to Israelarreola11

‎07-22-2018 14:15

@Israelarreola11 wrote:

Yes I have done all of the procedures naked on the Fitbit website

click on the blue link in my signature, scroll down to "lets talk" if you need to contact Fitbit and talk to a customer representative.

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-23-2018 09:45

In response to ACG

‎07-23-2018 09:45

Great to see you here @Israelarreola11, @swim4lifekac and @ACG thanks for stopping by.

 

I would like to know if you followed our friend's recommendation and get in touch with our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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