help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2018 21:45 - last edited on ‎07-23-2018 09:44 by Moderator Alum

‎07-21-2018 21:45 - last edited on ‎07-23-2018 09:44 by Moderator Alum

Hello all, I have tried everything to get my Fitbit Versa to charge but it wont! How do I get a replacement?

 

 

Moderator edit: subject for clarity

Versa- Ionic- Charge- Charge HR- Charge 2- Blaze
Alcatel Revvel (Android 7.0)

Did I solve your issue? Vote my comment as solution!
Best Answer
0 Votes
5 REPLIES 5

‎07-21-2018 21:54

‎07-21-2018 21:54

Hello @Israelarreola11

Versa manual

Have a look in the manual above and make sure your charging it correctly. I charge mine off of the USB port on my computer. 

 

Also click on the blue link in my signature if you need to contact Fitbit and talk to a customer representative. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-22-2018 14:10

‎07-22-2018 14:10

Have you tried cleaning the contacts?

KC | Texas
One, Charge HR, Charge 2, Versa | Galaxy S9 Plus
Best Answer
0 Votes

‎07-22-2018 14:11

In response to swim4lifekac

‎07-22-2018 14:11

Yes I have done all of the procedures naked on the Fitbit website

Versa- Ionic- Charge- Charge HR- Charge 2- Blaze
Alcatel Revvel (Android 7.0)

Did I solve your issue? Vote my comment as solution!
Best Answer
0 Votes

‎07-22-2018 14:15

In response to Israelarreola11

‎07-22-2018 14:15

@Israelarreola11 wrote:

Yes I have done all of the procedures naked on the Fitbit website

click on the blue link in my signature, scroll down to "lets talk" if you need to contact Fitbit and talk to a customer representative.

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-23-2018 09:45 - last edited on ‎10-23-2025 09:15 by Fitbit Moderator

In response to ACG

‎07-23-2018 09:45 - last edited on ‎10-23-2025 09:15 by Fitbit Moderator

Great to see you here @Israelarreola11, @swim4lifekac and @ACG thanks for stopping by.

I would like to know if you followed our friend's recommendation and get in touch with our support team, have they offer you a solution for this?

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer