Versa won't charge

[Kimmer58]

I’m having exact problem as the post before me, will not charge. Cleaned post, tried to do a restart, still dead ... called support, sending new face. I'd still like some ideas on how to get it going?

Thanks

Moderator edit: subject for clarity

[NellyG]

Check out THIS Help Article on charging issues. There might be something there that helps (though if Support is sending you a new one they probably ran you through all these ideas)

[AlejandraFitbit]

A warm welcome to the Community @Kimmer58 and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this and would like to know if you followed our friend's recommendations? Are you still having issues charging your Versa?

Hope to hear from you soon. 

[Kimmer58]

I had to have customer service send me a new tracker ....
Thanks

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @Kimmer58.

I am glad to hear that you will be receiving a new watch, at the moment of receiving it, I recommend taking a look at the help article How do I set up my Fitbit device? and follow the instructions there to set it up.

Happy stepping!