Versa won’t charge

[Worsley]

Got notified yesterday my versa’s battery was low.  Got to work and noticed the screen wouldn’t light up so put it on the charger.  Left it all day, no charge.  Got home tried the charger there, same thing, no charge.  Tried to reset it nothing.  Left it on the charger last night, checked this morning, no charge. Not sure what to do now, followed the instructions online on what to do if your versa isn’t charging and tried to reset it, nothing. 

[cassmomof5]

This is the second Versa I’ve had. The first one started having charging issues then finally became completely unresponsive so I was sent a new one. My current Versa started having charging issues and this morning died completely for the second time. I have had it on the charger for almost an hour and it’s only at 8% battery. I tried to restart it and also did a factory reset following instructions in this forum. It is getting warm and still won’t charge. I’m beginning to think the Versa just isn’t a great version of the Fitbit, and I’m very frustrated at having this issue again within about 9 months of receiving it as a replacement for the last one that died. Please help me with this issue. Thank you 

[DavideFitbit]

Hello @cassmomof5, welcome to the Fitbit Community forums. 

Thank you for confirming that you've been having the same problem with the Versa watch not charging and for sharing the steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know about te outcome.