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Versa won't charge

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‎03-15-2021 16:17 - last edited on ‎03-16-2021 13:12 by Fitbit Moderator

‎03-15-2021 16:17 - last edited on ‎03-16-2021 13:12 by Fitbit Moderator

My Versa is completely dead and won't charge.. Its been messing about for a few weeks whenever I put it on charge it was taking a bit of jiggling around in the charger unit before it would charge. It died a couple of days ago after power went down while I was busy, I put it straight on the charger but nothing.. I've tried all sorts to get it on.. read fixes / watched video on various solutions.. tried them all ordered a new charger which arrived this morning and it's been on charger all day but still nothing? 

 

Moderator Edit: Clarified subject

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‎03-16-2021 13:34 - edited ‎10-08-2023 08:22

‎03-16-2021 13:34 - edited ‎10-08-2023 08:22

Hi there @Mazway17, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from.

At this moment, we’ve reached the limits of what we can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.

Maria | Community Moderator, Fitbit


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