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Versa won't come on

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‎08-24-2020 13:13 - last edited on ‎08-24-2020 15:39 by Fitbit Moderator

‎08-24-2020 13:13 - last edited on ‎08-24-2020 15:39 by Fitbit Moderator

My Versa was on the charger. When I went to get it, it was really hot and will not come on.  I've never had this happen before. It has cooled overnight and it still won't come on. 

 

Moderator Edit: Clarified subject

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‎08-24-2020 15:43 - last edited on ‎10-15-2023 14:55 by Fitbit Moderator

‎08-24-2020 15:43 - last edited on ‎10-15-2023 14:55 by Fitbit Moderator

Hi @SFgamerGma. Welcome to the Community Forums.

Thanks for sharing that your Versa won't turn on and for your efforts while working on it. This shouldn't be happening and I've contacted our Support team so they can create a case for you. You'll receive an email from them shortly with more details. Note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

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