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Versa won't complete the firmware update

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‎06-19-2019 19:36 - last edited on ‎06-20-2019 09:58 by Fitbit Moderator

‎06-19-2019 19:36 - last edited on ‎06-20-2019 09:58 by Fitbit Moderator

Today my Versa kept shutting off then going to the fitbit screen saying it needed an update. When I go to the app I follow all the directions to get the tracker update, I get the green check mark showing it did the update, then my app says it failed and I need to do it over bluetooth. I've done it over bluetooth and the Versa screen says it still needs updated. I have followed all the troubleshooting it suggests and I still can't use my Versa!!! I have been trying to update it since around 11:00 this morning!

 

 

Moderator edit: updated subject for clarity

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‎06-20-2019 09:58

‎06-20-2019 09:58

@hoosiermama0305 it's great to see you in our Fitbit Community! I'm happy to assist you with you with the firmware update issues that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what troubleshooting steps you have tried in order to avoid providing the same information and assist you accordingly.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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