Versa won't complete the firmware update

[SunsetRunner]

Hi, anyone had any issues with updating the firmware on their Versa? I tried it last night only to have it stop updating 3/4 way through and now my versa is stuck on the logo screen and won’t do anything. I’ve tried all the things the forums and help suggests (button pressing, uninstalling and reinstalling the app, switching off phone ect ) and now just waiting for customer support to get back to me.

Moderator edit: updated subject for clarity

[Mari86]

Did you try to hold down all the buttons for 10 sec?

[JuanJoFitbit]

Hi @Mari86, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't update its firmware. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

Thank you for your help @Mari86.

I'll also be around if any question arises.

[SunsetRunner]

@Mari86 @JuanJoFitbit 

I held down all the buttons (as described in these forums) many times but nothing happened - the frozen logo screen remained. Then the final time I tried I let go of the bottom button as soon as I saw the logo come in the screen, the versa vibrates and......died completely. Black screen, no response to holding any combination of buttons. It’s dead dead dead. 

Fitbit support  contacted me back and their suggestion was update my app (done) and to link to a support page telling me to reset the Versa by going to the device’s settings screen.....after I had already emailed to tell them the device was not responsive in any way 🤔🤷‍:female_sign:🤦🏼‍:female_sign:

[JuanJoFitbit]

Hi @SunsetRunner, thank you for getting back and trying the recommended steps. I was able to get in touch with our Support team and wast told that they assisted you via email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀