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Versa won't connect after pin entered

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‎11-30-2019 10:40 - last edited on ‎12-02-2019 08:20 by Fitbit Moderator

‎11-30-2019 10:40 - last edited on ‎12-02-2019 08:20 by Fitbit Moderator

My versa wouldn't sync loading time so far off by 6 hours. Turn off on, uninstalled app reinstalled.

Factory reset versa, after pin entered versa just sits there with logo dots moving around for hours... Help please.

 

Lenny

 

 

Moderator edit: format

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‎12-02-2019 08:20

‎12-02-2019 08:20

@Layback62, it's great to see you in our Fitbit Community. By the way, I'm sorry for the late response. However, I would like to follow up on the connection issue that your Versa is experiencing with your phone's app. I appreciate the time spent trying the troubleshooting steps that you mentioned above.

 

In order to avoid providing the same information on my end, I would like to know how was the factory reset performed.

 

In the meantime, try a regular restart as described in this help article. Finally, try the setup process one more time and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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