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Versa won’t connect to Bluetooth

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‎05-08-2018 02:47

‎05-08-2018 02:47

I’m so disappointed. This is my first Fitbit and I have only had it two days. I think something is wrong. It will not hook up to my Bluetooth so I can sync my info. It worked the first day, but it’s not working today.  It shows steps when I’m not even moving. The heart rate seems fine but it’s showing fake steps all day long even when I’m not moving. Or it will show 100 steps when I only take 5-20 steps. I’m going to return it, thank goodness I purchased through Fitbit.com it says 45 day return. I’m not keeping something that just doesn’t work. What’s the point if it’s so inaccurate and won’t hook up to Bluetooth?! And from what I’ve heard, Fitbit has poor customer service and does not stand behind their products. I think I’m better off buying the Apple Watch. 

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‎05-10-2018 08:43

‎05-10-2018 08:43

A warm welcome to the Community @LLLLPP.

 

I am sorry to hear about the issues you experienced with your Versa. I just got in touch with our Support Team and it seems that they are already take care of this with you.

 

If you need any further assistance feel free to let me know and I'll be glad to help you out! Robot wink

 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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