help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't connect to Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2019 04:14 - last edited on ‎12-20-2021 18:32 by Fitbit Moderator

‎04-30-2019 04:14 - last edited on ‎12-20-2021 18:32 by Fitbit Moderator

I have a versa that will not connect to Bluetooth tooth. I cannot get it to connect to my weather app or display messages on my versa. But is recording my steps on my app? It also says it is not connected to my phone. I have rebooted both my phone and my Fitbit many times. I have turned the Bluetooth on and off and nothing. I am what else can I do to get them all to connect and show up on my phone????

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-30-2019 04:45

‎04-30-2019 04:45

Hello @TMC20 and welcome to the Help forums.  What phone are you using and is it on the list of Supported Devices?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-30-2019 08:05

In response to LZeeW

‎04-30-2019 08:05

I have a Pixel XL. Everything worked and would sync as of Sunday. I haven't changed anything so not sure what happened.

Best Answer
0 Votes

‎04-30-2019 08:51

In response to TMC20

‎04-30-2019 08:51

@TMC20   This is my systematic approach when otherwise good apps start doing bad things.

  • Delete the app (log out optional)
  • Turn your phone off
  • Restart your Versa
  • Restart your phone
  • Redownload the app and log in

Systematic, maybe unscientific.  It might help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer